I recently had my OM System OM-1 serviced because the rear dial was a little difficult to move. Since I have read so many bad things about the OMDS service quality on the net and in the forum, I want to share my experience with you.
Warranty or no warranty?
To be honest, the rear dial had been difficult to move ever since I bought the camera, but I somehow never had the drive to complain about it until I had another OM-1 in my hands. On this one, both dials were very easy to adjust and it didn’t click at any point. When I logged on to https://my.omsystem.com to initiate the repair, I was a little frustrated at first.
The 2-year warranty had just expired a month ago and the website showed me a flat-rate repair price of over €600. Quite a lot of money for a hard-to-move dial. I had already made friends with the idea of continuing to live with a stiff adjusting wheel when I remembered that there is a 6-month warranty extension if you register for the newsletter. The only question was whether this was still possible after the normal warranty period had expired. A test showed that it is possible. After registering for the newsletter, I suddenly had the opportunity to send in my camera under warranty.
OMDS Service Quality Procedure
As you can imagine, I had already registered my camera on My OMSYSTEM. Therefore, registering the camera for repair was easy. Select the products on the start page, select the camera, and press the big button “Submit for repair”. You will then see a list in which you can select whether or not it is under warranty. You will then receive a DHL label to print out and a description of how to proceed. Everything is described simply and clearly. Just the note that you should print out the DHL label twice and have one stamped as a receipt when you hand it in seems a little strange to me. After all, you get proof of posting when you hand in the parcel and the tracking number helps you to track where the parcel is.
I sent the parcel on Friday and it arrived in Portugal on Monday. It was sent back again on Wednesday. Theoretically, I could have received it again on Thursday. However, I wasn’t at home, so I didn’t have the camera in my hands again until Friday. I have to say, I don’t think there’s anything wrong with this service. Fast, reliable and no great effort on my part.
Result of the OMDS service quality
Once again as a reminder. I had sent the camera in because of a stiff rear dial. In addition to the well-packaged camera, I found a repair report in the package describing what had been repaired. In addition to the rear dial, the front dial and the bayonet were also replaced. I must have missed something. I can’t tell you what it was, as the reason was unfortunately missing. However, I don’t want to complain – it’s better to get more repaired than I stated than too little. But I would still have been interested to know the reason. The camera also looked like new again. All in all, a very satisfactory result. I would give it a 1 in school grades. I give the minus because I am curious and would have liked to know why the bayonet was replaced.
Your experiences
I am well aware that this is an isolated case. Just like those who complain about OMDS service quality. That’s why I’m interested in your experiences. Just leave a comment. I look forward to a lively exchange. Otherwise, I can only recommend my article “Firmware updates still free in the future”.